Frequently Asked Questions - Art

1-What are your prices?
 - Prices are determined by the complexity of the project, we base our quotes on a $50 per hour rate. Our artists have each redrawn at least 6000 images and they are faster than the average artist that is not as specialized.

2-What are our turn around times?
 - Our business hours are Monday-Friday 7-5 MT standard time. We guarantee a next business day turn around time although much of our work is returned the same day that it is received. In situations where the image or the project  is extremely complex we will notify you that we may need more time, usually just a 2 business day turn around.
For RUSH services, just notify us about you deadline, and we will work our hardest to meet it.  WE NEVER ADD RUSH CHARGES!!!

3-What file types will you provide?
 - We send the 4 most basic files types -.AI , .EPS, .PDF, .JPG. We can also provide .CDR, and others, just let us know what file type you need as we have the current industry leading software.

4-Who does the work?
 - We have 6 IN-HOUSE artists that trace your art within the program by hand, using a mouse and or pen tablet.

5-What can you do to help us keep your art fees down?
When submitting projects always include the following information:
 -Imprint method
 -Imprint size
 -Color of the item being imprinted
 -Your complete contact information
 -The largest and clearest image you have of the logo or photo being redrawn.
If your are in a time crunch tell us your submittal deadline, ASAP means different things, by 1PM EST tomorrow is specific and something we can commit to.

6-How do I order from RIPTAW?
 - Call us at 623-249-6462
 - Email projects@riptaw.com ask for a quote and we will quickly respond to your    request. We will begin work upon receiving your approval.
 - If you are a new client, we do require a Customer Data Form, just fill it out and submit     it with your art and we will get the ball rolling.

7-How does billing work?
 - We send out invoices via email using Quickbooks, you will receive an invoice for each project. Include any info required to be on the invoice in your job submittal, we will copy and paste it onto the invoice. Our billing cycle is Thursday through Wednesday with billing started on Friday and ending on Saturday. This assures you that you will have the art in your hand for a day or more prior to being billed. If you are billed and later your customer asks for a change, don’t worry, just send it over, the majority of our edits are done free of charge and we will alert you if yours are billable.

8-Do you store my art files and do I own them?
 - Yes, we archive all files indefinitely and the company or person that pays our bill for the conversion is the owner.

9-What does RIPTAW stand for?
 - RIPTAW is an acronym that is a tribute to Jim’s son Tyson who was tragically killed by a drunk driver in 2004.  It stands for, Rest In Peace Tyson Andrew Wilkes.